Sharm Direct Tours FAQ

Cancellation & Refund Policy

If you decide to cancel your booking within 24 hours of the hotel pick up time, then you will be liable for the full cost of the Excursion / Activity booked. You will not be entitled to any refunds.

All excursions involving a flight booking are non-transferable and non-refundable.

 Excursions cancelled outside the 24 hour deadline are subject to a 50% refund; however they may be transferred to an alternative day subject to availability please Call 08000124626.

Trips Outside Egypt

Trips to Jerusalem and Petra require full passport details of the traveller within 72 hours of travel, this is to instruct the authorities to make adequate provisions for border crossings and avoid delays.

Details required include: Surname / First Name / Date of Birth / Passport Number.

Minimum age requirements for Quad Biking Excursions

Due to the manufacturer specifications of the Quad Vehicles, it is not recommended to allow children under 16 years of age to operate the vehicle alone. In some cases this can render insurance invalid.

For the safety of all participants, the excursion provider will not allow anyone to operate a vehicle who appears (at the excursion provider’s discretion) to be under the influence of alcohol.

You will not be entitled to any refunds if any of the above Quad Biking restrictions are not adhered to.

Minimum age requirements for Go Karting

Ghibly Raceway do provide smaller Karts for young drivers - However, for safety reasons, we recommend that children under the age of 8 years do not operate a go-kart. For more details visit their website http://www.ghibliraceway.com

Child Policy

Child prices are apply from ages 6-12 years (inclusive)

Children under 6 years travel for free on selected excursions* please see individual excursion prices for details or call 08000124626

There is no charge for infants under 2 years old, however they must sit on the lap of a parent / carer.

FAQ’s

Why do I need to take my passport with me on the excursion?

This is a requirement from the Tourist Police authorities in Egypt, you will notice there are Police Checkpoints along many of Sharm’s roads and thoroughfares who may request to check foreigners are travelling. Also the Marine Authorities manage the safety of all boat passengers, so you will always need to carry your passport on excursions.

Will I need to purchase a Visa at the airport for the Excursion.

Visas are only required for travelling outside the Sharm El Sheikh perimeter within Egypt (for example to Cairo and Luxor) and for more advanced divers that want to discover certain dive sites further afield. However, we do recommend that you purchase a full visa on arrival, as it is difficult to obtain once you leave the airport if your travel plans change. More details https://www.gov.uk/foreign-travel-advice/egypt/entry-requirements

How much should I tip the guide?

Tipping is customary here in Egypt. We recommend tipping around 25 LE per person and 10 LE for the Driver. Of course if you have opted to have a private Guide a little extra will be appreciated. 

What currency can I pay for my excursions with?

If you choose to pay for your excursions once you arrive in resort, we accept GBP, LE, Euro or USD. However it’s more convenient (and cheaper!) to book and pay for your excursions online before you travel. Our online deals are guaranteed to be cheaper that what you will find in resort.

What happens if I book my excursions online but haven't received the ticket?

You should first receive an e-mail with payment confirmation, then another e-mail detailing your excursion itinerary, what to take with you and pick up times – This is your ticket to hand to the guide on the day of the trip. Otherwise please call our Travel Experts on 08000124626 who will be happy to help.

Can I still book a SharmDirect excursion even if I have booked by holiday with another tour company?

Yes please make sure you provide us with your hotel accommodation name and the name of your tour operator when you book your excursions. 

How can I find out more about the excursions? 

We have included as much information about each tour on our website, but you can call our English speaking Travel Experts who have a combined 33 years’ experience working within Sharm and the tourism industry in Egypt. Every member of our team has first-hand experience of the excursions we offer, and can help you to make an informed choice  Contact Us

Do I have to be a great swimmer to Dive?

Not necessarily, you will not be in open water if you consider a try dive at a pool with an instructor, and you will be given a BCD (buoyancy control device).

For all learn to dive courses you do need to be able swim, float or tread water for at least 10 mins.

For more detailed information regarding the learn to dive requirements, medical statements and courses available contact our dive partners www.aquariusredsea.com

Do your tours offer vegetarian options?

Yes of course all of our excursions offer a vegetarian option when lunch or dinner is included in your package.

Is there a special dress code for your excursions?

Modest dress is definitely recommended when visiting religious sites or when travelling to Cairo or Luxor. And you might want to wear warm clothing in the winter when venturing out into the Desert. Otherwise – dress for the weather, which in most cases, is warm and sunny every day of the year! 

Can I take photographs at Monuments in Egypt?

Photography is allowed in most of the historical sites and museums in Egypt, some of them make a small charge for taking in a camera. However, in some museums like the Egyptian Museum of Antiquity and some historical sites like the Valley of the Kings in Luxor, photography is totally forbidden and visitors are asked to leave their cameras at the reception before entering.